A) No refunds if the customer does not provide a valid phone number and does not contact the 24-hour emergency number (listed in both the confirmation message and the receipt), resulting in the customer missing the ride.
B) In the event that incorrect information is provided Travel/transportation expenses incurred by the customer for the pickup location, flight departure and arrival times at the airport, or ship departure and arrival times at the port are non-refundable.
C) If the wait exceeds 2 hours Through no fault of either party and due to circumstances beyond their control, the company may, with the customer’s consent, carry out the already scheduled trips to the extent possible.
D)In case an additional vehicle is needed (for oversized or overweight luggage, additional passengers, etc.) additional charges apply for the extra or different vehicle. Unusual requests not included in the booking engine are always welcome, and our team will try to accommodate them. However, there is no guarantee that these requests will be fulfilled. The payment amount covers all possible charges, including the waiting time after the flight lands.
* If you have any questions, please contact us via the contact form or by email at trikalaviptransfer@gmail.com